Refund policy

Return & Refund Policy

Non-Customized Items

We accept returns on non-customized items within 7 days of you receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at decorilane@gmail.com. If your return is accepted, you are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.

Returns must be sent to:
DecoriLane
8316 Hollow Bend Street
Fort Worth, TX 76123
United States

Custom & Personalized Items

Because each personalized item is made to order specifically for you, custom and personalized items are not eligible for returns or exchanges.

If there is a problem with your custom item — such as a defect, damage, or an error on our part — please contact us at decorilane@gmail.com within 48 hours of receiving your order and we will make it right.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Exchanges

For non-custom items, the fastest way to get what you want is to return the eligible item and once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at decorilane@gmail.com.

European Union

If your order is shipped into the European Union, you have the right to cancel or return non-custom items within 14 days of receipt, for any reason and without justification, provided the item is unused and in its original condition with proof of purchase.